Job Description
Sumato Solutions is a fully stack software solution in the IT sector that delivers custom digital services to clients internationally. Our key services are custom software development, mobile and web applications, UI/UX design, digital marketing, and staff augmentation. We deliver the best digital solutions to our national and international clients and maintain our remarkable reputation within the software sector. As an expansion to our team, we are hiring an HR Coordinator who takes a proactive approach to HR functions and delivers exceptional support in the Software Industry. The candidate must have strong knowledge of human resource practices, excellent communication skills, and be able to manage employees’ issues professionally and sensitively.
Key Responsibilities:
- Handle employee inquiries through email, chat, and face-to-face, and provide HR resources on all communication platforms.
- Categorized employee records, inquiries, and solutions to provide effective tracking and follow-up, and ensure HRM systems.
- Monitor the progress of HR tasks and engage with various departments in the company.
- Respond to employee queries efficiently to support effective communication, empathy, and professionalism in the working environment.
- Crafting HR documents such as policies, onboarding kits, and standard templates to facilitate internal HR procedures.
- Stay updated with policy changes and keep all employees informed of the policies in the company.
- Collect employee feedback and make recommendations to enhance HR practices, employee satisfaction, and culture at the workplace.
- Ensure the internal policies and maintain HR service level agreements (SLAs) to address the employees’ inquiries effectively and sustain appropriate HR service delivery.
Requirements:
- Bachelor’s degree in BD, Mass Communication, or any related field.
- 1 to 2 years of experience in HR support, recruitment, or employee relations, preferably in the software industry.
- Good verbal and written communication skills in English and able to maintain a professional tone.
- Have strong interpersonal and listening skills, with the ability to handle employee concerns empathetically and professionally.
- Proficient in using Google Workspace (Docs, Sheets, Gmail) or Microsoft Office Suite for HR documentation and tracking.
- Familiarity with HR tools(e.g., HRIS), applicant tracking systems, or experience dealing with HR documentation and compliance is a plus.
- Able to work independently and remain precise in a dynamic HR setup.
- Strength in organizational, problem-solving, and critical-thinking abilities, and a proactive tone in dealing with HR-related issues.
Company Benefits
- Market Competitive Salary
- Weekend Off
- Paid Annual Leaves
- Personal Growth
- Work Anniversaries & Birthdays Celebrations
- Performance-Based Increment
Working Hours
Monday – Friday; 9:00 am to 6:00 pm